Returns & Exchanges

At Flo & Frankie, we want you to love your purchase, but if something isn't quite right, we offer easy returns within 14 days of receipt for a refund or store credit. Please ensure items are in their original, unworn condition with all tags attached to qualify for a return.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place your items in their original packaging, ensuring all boutique tags and hygiene seals remain intact.

3

Label and Post

Download your prepaid shipping label from the portal, attach it securely to your parcel, and drop it off at your nearest postal service point.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing